How to solve Login failed Cisco Packet Tracer is Shutting down Step 3

If you encounter the “Login failed: Cisco Packet Tracer is shutting down” error, it typically happens due to login issues, outdated software, or connectivity problems. Here are the steps to resolve this issue when “Login failed: Cisco Packet Tracer is shutting down” appears:

1. Check Your Internet Connection

• Ensure you have a stable and active internet connection. Packet Tracer requires internet access for login validation.
• Restart your modem/router or switch to a different network if you suspect connectivity issues to resolve the “Login failed: Cisco Packet Tracer is shutting down” error.

2. Verify Login Credentials

• Double-check your Cisco Networking Academy account credentials:
  • Visit Cisco NetAcad and try logging in to confirm your username and password are correct.
  • If you’ve forgotten your password, use the Forgot Password option to reset it and fix the login failed issue.

3. Update Cisco Packet Tracer

• Ensure you’re using the latest version of Cisco Packet Tracer. Older versions may have compatibility issues leading to “Login failed: Cisco Packet Tracer is shutting down”.
• To update:
  1. Visit the Cisco Networking Academy download page.
  2. Download the latest version for your operating system.
  3. Install it by following the standard installation process if you encounter the login failed error.

4. Run as Administrator

• Sometimes, permission issues can cause login errors and the shutdown of Cisco Packet Tracer.
• Right-click the Packet Tracer icon and select Run as Administrator to avoid login failed messages.

5. Clear Packet Tracer Cache

• Corrupted cache or configuration files might cause login problems resulting in “Login failed: Cisco Packet Tracer is shutting down”.
• To clear the cache:
  1. Delete all files in this folder to solve the login failed issue.
  2. Restart Packet Tracer.

6. Try Guest Login

• If the login issue persists, use the Guest Login option to access Packet Tracer without full account features. This can be a temporary workaround if you encounter “Login failed: Cisco Packet Tracer is shutting down”.

7. Firewall or Antivirus Settings

• Your firewall or antivirus software might block Packet Tracer from connecting to Cisco servers.
• Add Packet Tracer to the allowed list of your antivirus or firewall:
  • Go to your antivirus or firewall settings, and learn how to black firewall for Cisco Packet Tracer.
  • Locate the exception list and add PacketTracer.exe to ensure “Login failed: Cisco Packet Tracer is shutting down” doesn’t occur.

8. Contact Cisco Support

• If none of the above steps resolve the issue:
  • Contact Cisco Networking Academy support via their Help page.
  • Provide them with details of the error and your system configuration so they can help resolve “Login failed: Cisco Packet Tracer is shutting down”.

Additional Notes

• Temporary Outages: Sometimes, Cisco’s authentication servers might be temporarily down, causing “Login failed: Cisco Packet Tracer is shutting down”. Wait a few minutes and try logging in again.
• Reinstallation: If all else fails, uninstall Packet Tracer, restart your computer, and reinstall it if “Login failed: Cisco Packet Tracer is shutting down” persists.

By following these steps, you should be able to resolve the login error and use Cisco Packet Tracer effectively without seeing “Login failed: Cisco Packet Tracer is shutting down”.

Suggestions for you!

If you’re unable to resolve the “Login failed: Cisco Packet Tracer is shutting down” issue in Step 1 by checking your internet connection, don’t worry. Proceed to the next steps:

1. Step 1: Create and Sign In with a Cisco Networking Academy Account with Skills for All
   Ensure you have a valid Cisco account. Signing up and logging in with the correct credentials often resolves this issue.
2. Step 2: Configure Antivirus and Firewall Settings
   Your system’s security settings might block Packet Tracer from connecting to Cisco servers. Temporarily disable your antivirus or configure Windows Defender and Firewall to allow Packet Tracer access. By following these steps systematically, you’ll increase your chances of resolving the issue.